Terms & Conditions

1. Who we are

DispuPoint is a document preparation and case assessment service operated by GCW Digital LLC, a Delaware limited liability company ("DispuPoint," "we," "us," "our"). We are not a law firm. We do not provide legal advice, legal representation, or legal counsel of any kind. Nothing in these terms, in any document we prepare, or in any communication from DispuPoint creates an attorney-client relationship.

2. What we do

DispuPoint reviews information and documents you provide, applies applicable law to your specific facts, and prepares formal written documents for homeowners in disputes with HOAs, condo associations, and property management companies in Illinois. Our service includes:

• Case intake and document collection
• Timeline construction from your submitted emails and documents
• Identification of relevant parties, including HOA or condo association board members, property management companies, and licensed community association managers
• Legal research and identification of applicable Illinois state statutes, applicable local ordinances, and relevant federal law
• Case viability assessment with a written determination (VIABLE, POTENTIALLY VIABLE, or NOT VIABLE)
• Preparation of a formal demand letter citing applicable legal authority, referencing documented facts, and stating a response deadline
• Where applicable, identification of licensing or conduct issues subject to complaint with the Illinois Department of Financial and Professional Regulation (IDFPR) or another regulatory body
• Strategy framing based on your stated goals, including an assessment of the appropriate approach given your specific facts
• Direct review of every case output by a human reviewer at DispuPoint before it is delivered to you
• Resolution assessment (Round 2): review of the opposing party's response or non-response, identification of escalation options, and preparation of documents for the path you choose
• Preparation of a complete case file upon request, organized in a format suitable for use in small claims court proceedings, regulatory complaint filings, or consultation with a licensed attorney

DispuPoint does not represent you in any legal proceeding. We do not file documents on your behalf with any court, agency, or regulatory body. We do not communicate with opposing parties on your behalf. We do not send letters or any other documents to any party. Nothing we prepare constitutes legal advice.

3. What the service does not include

The following are not part of DispuPoint's service and are not covered by the $249 fee or any other DispuPoint offering:

• Legal representation before any court, tribunal, or administrative body, or appearance on your behalf in any proceeding
• Filing or submitting any document to any court, agency, or third party on your behalf
• Direct communication with your HOA, condo association, property management company, or any other party to your dispute
• Representation in any IDFPR proceeding or other regulatory process
• Disputes governed by the law of states other than Illinois, or disputes involving property located outside Illinois

4. Geographic limitation

DispuPoint currently serves Illinois homeowners only. Our knowledge base covers current Illinois state law, applicable local ordinances, and relevant federal law. We make reasonable efforts to ensure our legal knowledge base reflects current law, but we do not warrant that every statutory or regulatory reference in a prepared document reflects the most recent legislative or regulatory amendment at the moment of delivery.

We do not prepare documents for disputes governed by the law of other states. If you submit a case and we determine your property is located outside Illinois, we will notify you before any review begins and issue a full refund.

5. Payment

The fee for DispuPoint's services is $249 per case, payable at the time of submission. Payment is processed through Stripe. All fees are in US dollars.

Your $249 covers the full Round 1 service: intake, document review, case assessment, demand letter preparation, direct review of all outputs by a human reviewer at DispuPoint, and one Round 2 resolution response after you report back on the outcome. Additional case submissions are treated as separate cases subject to a separate fee.

Promotional codes may be applied at checkout where available. Promotional pricing does not affect the scope of service delivered.

6. The Viability Guarantee

If after a complete review of everything you've submitted we determine there is no viable path forward under applicable law, we will refund your $249 payment in full. This is the Viability Guarantee.

The full terms of the Viability Guarantee, including a precise definition of each viability state, the conditions under which the guarantee applies, and the conditions under which it does not, are set out at dispupoint.com/viabilityguarantee, which is incorporated into these Terms by reference.

In summary: the guarantee covers NOT VIABLE determinations made after a complete review. It does not cover outcomes, partial submissions, or refund requests made after a completed letter has been delivered.

7. Your client portal

Upon payment, you are provided access to a private client portal at app.dispupoint.com. Your portal is the sole means by which DispuPoint delivers case outputs to you. Nothing DispuPoint prepares is sent to any third party. All prepared documents, assessments, letters, and case files are delivered exclusively to your portal.

You are responsible for maintaining the security of your portal access. Keep your login credentials private. Portal access is tied to the email address you provided at intake.

Portal access remains active for the duration of your active case. Case data is retained in accordance with our Privacy Policy.

You can delete your account and all associated case data at any time using the Delete Account button at the bottom of your portal. No form to fill out. No email to send. If no case processing has occurred at the time of deletion, a full refund is issued automatically. Payment records are excluded from portal deletion and are retained as required by applicable financial regulations.

8. Turnaround time

DispuPoint aims to deliver a completed case assessment within 24 to 48 hours of receiving a complete submission. A complete submission means your intake form has been submitted, payment has been received, and all documents and emails you intend to provide have been uploaded or forwarded to your case address. The 24-to-48-hour window begins when we have everything we need, not at the moment of payment.

Turnaround time may be longer during periods of high volume or if your submission requires clarification before the review can proceed. We will notify you if your case is taking longer than expected.

9. Case review

Every case output delivered through DispuPoint, including case assessments, demand letters, resolution assessments, and final documents, is reviewed by a human reviewer at DispuPoint before it is made available in your portal. This is a direct read for accuracy, completeness, and quality. It is a mandatory step on every case. The name of the human reviewer appears on every letter delivered to your portal.

This review does not transform DispuPoint's service into legal advice or legal representation. No attorney-client relationship is created by this review.

10. Your responsibilities

By submitting a case, you represent and warrant that:

• The information you provide is accurate and complete to the best of your knowledge
• You are the homeowner, unit owner, or authorized representative of the property in dispute
• The property is located in Illinois
• You will review all prepared documents before sending them to any party
• You understand that DispuPoint is not a law firm and does not provide legal advice
• You will not use DispuPoint's services for any fraudulent, harassing, or unlawful purpose
• You will not submit false or fabricated documents as part of your case

DispuPoint reserves the right to refuse or terminate service if we determine that a submission contains knowingly false or fabricated information, or that the service is being used in violation of these terms.

11. Review and approval

Nothing prepared by DispuPoint goes anywhere without your explicit review and approval. All documents are delivered to your private client portal. You decide what gets sent and when. DispuPoint is not responsible for outcomes after you choose to send a document we have prepared.

By sending a document prepared by DispuPoint, you confirm that you have reviewed it, that the facts stated in it are accurate to the best of your knowledge, and that you are responsible for the decision to send it.

12. No guarantee of outcome

DispuPoint prepares documents and assesses legal positions. We do not guarantee any particular outcome. A VIABLE determination means we have identified a legitimate legal or procedural basis for your dispute. It does not predict how your HOA, condo association, or property management company will respond. Outcomes depend on facts, the quality of your documentation, the conduct of third parties, and other factors outside our control.

13. Limitation of liability

To the maximum extent permitted by applicable law, GCW Digital LLC's total liability to you for any claim arising out of or related to DispuPoint's services is limited to the amount you paid for the service giving rise to the claim ($249). We are not liable for indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to lost savings, lost opportunity, or damages arising from the conduct of your HOA, condo association, or property management company.

This limitation applies regardless of the legal theory under which the claim is brought, whether in contract, tort, strict liability, or otherwise, and even if DispuPoint has been advised of the possibility of such damages.

14. Prohibited uses

You may not use DispuPoint's services to:

• Submit false, fabricated, or knowingly misleading information
• Harass, intimidate, or make baseless legal claims against any person or entity
• Circumvent any lawful obligation owed to your HOA, condo association, or property management company
• Resell, sublicense, or redistribute any work product prepared by DispuPoint
• Attempt to replicate or reverse-engineer DispuPoint's assessment methodology, processes, or workflow

15. Intellectual property

Documents prepared by DispuPoint for your case are yours. You own them. We retain no rights to the specific letters, assessments, or case files we prepare for you. We retain all rights to our methodology, workflows, knowledge base, and underlying technology.

We may use anonymized, non-identifying case patterns to improve our assessment process. We will never use your name, your property address, or any personally identifying detail for this purpose without your explicit consent.

16. Confidentiality

We treat all case information as confidential. All data you upload is stored exclusively on US-based servers and does not leave US infrastructure except as described in our Privacy Policy. We do not share your case information with third parties except as required to deliver the service (Airtable, Cloudflare, Anthropic, Resend, Stripe) or as required by law. The full description of how your data is handled, stored, processed, and retained is in our Privacy Policy.

17. Governing law

These terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from these terms or from DispuPoint's services shall be resolved in the courts of Cook County, Illinois, or the Northern District of Illinois. You consent to personal jurisdiction in those courts.

18. Changes to these terms

We may update these terms from time to time. When we do, we will update the effective date at the bottom of this page. Material changes will be communicated by email to clients with active cases at the time of the change. Continued use of DispuPoint's services after updated terms are posted constitutes acceptance of the updated terms.

19. Referral program

DispuPoint operates a referral program available to clients with active or completed cases. The program allows existing clients to invite others to DispuPoint. Each invite generates a unique, single-use discount code for the invited person. The following terms apply.

A referral credit of $50 in DispuPoint credits is earned when: (a) the person you invited submits a case using the discount code generated by your invite; and (b) that case receives a VIABLE or POTENTIALLY VIABLE determination. No credit is earned if the referred case receives a NOT VIABLE determination and a refund is issued.

The $50 discount applied to the referred client's case at checkout reduces their case fee from $249 to $199. This is the minimum amount any client pays at checkout. Referral discounts and promotional codes cannot be combined. No case fee can be reduced below $199 through any combination of credits or codes.

Referral credits accumulate in your account and apply to any future case you submit. Credits cannot reduce a future case fee below $99. Credits have no cash value and cannot be transferred, converted to cash, or applied to any product or service other than a DispuPoint case submission.

DispuPoint reserves the right to modify or discontinue the referral program at any time. Credits earned before any program change will be honored for cases submitted before the change date. Credits cannot be used after the program is discontinued.

DispuPoint reserves the right to void referral credits if we determine the program has been abused, gamed, or used in a manner inconsistent with its intent.

20. Contact

Questions about these terms: hello@dispupoint.com

GCW Digital LLC, operating as DispuPoint
Delaware, United States

Effective date: April 2026. These terms incorporate by reference the Viability Guarantee, the Privacy Policy, and the Referral Program terms. In the event of any conflict between incorporated documents and these terms, these terms govern.